Ticket Refund Deadline Due to Cancellation of Performances After 5:00 p.m. on March 30th

Due to a malfunction of the Moving Gundam, guests who entered after 5:00 p.m. on Saturday, March 30th, as well as those with unused tickets for that day, are eligible for a ticket refund.
Those who wish to receive a refund are requested to contact us by Monday, April 22nd using the request form with the subject "Request for refund of 3/30 (Sat) admission ticket".
Please note that we will not be able to respond to requests after Tuesday, April 23rd. We appreciate your understanding in contacting us before the deadline.

For any further questions, please contact us via the inquiry form on the official website below.

We deeply apologize to everyone who was looking forward to visiting GUNDAM FACTORY YOKOHAMA. We sincerely hope for your understanding.

Refundable tickets:
Admission tickets for customers who entered after 5 p.m. on Saturday, March 30th 2024, as well as unused tickets for that day

Request and inquiry form: