Special Notes

• Various contents of ACADEMY in GUNDAM LAB and moving GUNDAM may be canceled without notice. Please take note.
• You cannot bring food, drinks, umbrellas, or selfie sticks into GUNDAM-DOCK TOWER. Please cooperate when instructed.
• Please keep an eye on strollers and wheelchairs. Also, do not leave your valuables or luggage (including souvenirs).
• In the premises, various facilities and GUNDAM may be photographed. At that time, the viewing area may be partially reduced and the visitors may be photographed. Also, the photographed material may be used for news reports, advertisements, promotions, products for sale, etc. Please take note.
• Please use public transportation when visiting.
• There is no parking lot at this facility nor any discount arrangement with nearby partking facilities.
• Smoking is prohibited in this facility.
• Crime syndicate members and persons connected to syndicates are not allowed.
• If there is a risk of inconvenience to other visitors, or if you do not cooperate with the request from GUNDAM FACTORY YOKOHAMA, you may be refused entry or you may be asked to leave.
• The organizers, co-organizers, supporters, cooperators, collaborators, operating companies and/or any related parties shall not be held responsible for any accident caused by a visitor's carelessness unless such parties are obligated to compensate for damages according to the applicable laws and regulations.

• The following actions are not permitted.
  • Transfer/exchange of tickets between visitors and exchange of money associated with them
  • Sale and display of goods, etc.
  • Distribution of pamphlets, etc.
  • Meeting, speech
  • Shooting for commercial purposes, etc.
  • Shooting and live streaming that may be a nuisance to other visitors
  • Wearing unsuitable clothing for entrance/display of tattoos, etc.
  • Wearing full face masks, helmets or headgear, etc. that prevent facial identification during the entrance and using the facilities.
  • Using auxiliary equipment such as monopods, tripods, and selfie sticks (excluding handy-sized grip attachments).
  • Running inside the facility
  • Smoking * Smoking and drinking by persons under the age of 20 is prohibited by law.
  • Acts of climbing or hanging down decorations or fences etc.
  • Feeding or touching animals such as wild birds.
  • Any act that interferes with the operation of GUNDAM FACTORY YOKOHAMA and related facilities.
• Please rehydrate to prevent heatstroke.
• Please refrain from coming early.

About prohibited items in GUNDAM FACTORY YOKOHAMA

• Sharp objects, explosives, items generally called dangerous materials (including models), and items that may cause harm to other visitors.
• Drones, radio-controlled toys, etc. ・ Skateboards, kickboards, etc.
• Skateboards, kickboards, etc.

• Alcoholic beverages ・ Cans, bottles ・ Food brought in
• Pets and animals (excluding assistance dogs)
• Other items that may cause inconvenience to other visitors.

• You can bring candy, gum, snacks for small children, food and drinks for people with food allergies, water bottles, and PET bottles into the facility.

Measures against COVID19

We are taking thorough measures for health and safety in our facilities inside GUNDAM FACTORY YOKOHAMA. These measures include regular wiping of shops, restaurants, etc., capacity control by limiting the number of visitors and actively calling out to maintain social distance.

Requests to the visitors

• 

  Please cooperate with the temperature checkWe will check your temperature at the entrance. Please refrain from entry if you have a fever of 37.5 °C or higher or if you have a symptom of cold or change in the sense of taste or smell.

• 

  Please cooperate in maintaining social distancingThe queues, seats, restaurant tables, benches, etc. at each facility are marked to keep the required distance, so please cooperate in ensuring the social distance between visitors.
  When you wait at the entrance, please refrain from merging with your companion in the line.
  When lining up, companions should be together in the queue.

• 

  Please cooperate by hand washing and disinfectionHand sanitizer liquid has been placed at the entrance of the facility, restrooms, THE GUNDAM BASE YOKOHAMA Satellite, GUNDAM Café YOKOHAMA Satellite etc. Please sanitize/wash your hands diligently.

• 

  Please cooperate by wearing glovesThere are contents inside the ACADEMY facility that require you to wear disposable gloves, so please wear gloves before participating.

Others

• We recommend cashless payment such as credit card and electronic payment.
• At the time of payment, the currency will be received or returned on a cash tray, and the staff will disinfect the hands after each transaction.
• Depending on the facility, windows (or doors) in two or more directions will be opened regularly for ventilation.
• If you feel unwell after entering the venue, you may be asked to leave depending on your symptoms.
• If you feel sick after entering the venue, please contact the First Aid Room or staff immediately.
• About our staff's initiatives
  • All staff and related persons will go through a body temperature check at the entrance. The staff is checked for body temperature and health at the start of work, and staff who have a fever or are unwell will not work.
  • To prevent infection, staff will not touch your body or luggage except when requested by you or in an emergency.
  • Our staff will practice hand wash, disinfection, and maintain social distance with visitors except in case of need.
  • Other than the above, in the event of any incident, we will immediately cooperate with health administration organizations such as health centers and neighboring medical institutions to promptly take measures to ensure the health and safety of visitors and staff.
• People who fall under the following, please refrain from visiting.
  • Those who have a close contact with people who are positive for COVID19 infection.
  • Those who have family members or close acquaintances suspected of having the infection.

We appreciate your understanding and cooperation so that all our visitors can have a pleasant and comfortable time.