Notice for the Cancellation of Performances After 5 PM on March 30 (Sat)

Due to a malfunction of the Moving Gundam, the performances scheduled after 5 PM today have been cancelled. Customers who entered after 5 PM on March 30 (Sat) or who have not yet entered will be refunded. If you wish to request a refund, please contact us via the inquiry form and include "Refund request for 3/30 (Sat) admission ticket" in your message title.

Regarding GUNDAM-DOCK TOWER viewing tickets, all tickets for the time slots from 5 PM to 7 PM on March 30 (Sat) will be automatically refunded. The refund process will be carried out automatically, so no action is required on your part. Please understand that we will not offer rescheduling for another day.

For any questions, please refer to the inquiry form on our official website or contact us via our toll-free number.

We sincerely apologize to everyone who was looking forward to visiting GUNDAM FACTORY YOKOHAMA. We kindly ask for your understanding.

Tickets Eligible for Refund:
Admission Tickets
Customers who entered after 5 PM on March 30, 2024 (Sat), or who have not entered.

Tickets Eligible for Automatic Refund:
Tickets for March 30, 2024 (Sat) from 5 PM to 7 PM.

Contact Information:
Inquiry Form:
Toll-Free Number: 0120-15-8686 (10:00-17:00, open daily)